1. Decades of Proven Experience
Established in 1996, FML has grown to become one of Bangladesh’s most trusted names in freight forwarding. Our 29+ years of experience mean we understand the complexities of both regional and international shipping — from compliance and customs to carrier negotiations and cargo care.
2. Comprehensive Import & Export Coverage
FML handles air and sea freight for both imports and exports with department-specific specialists:
- Import Air: Zone-wise teams manage shipments from China, Hong Kong, the UAE, Europe, and more, ensuring customised handling, carrier negotiation, and seamless communication from pick-up to delivery.
- Import Sea: From rate negotiation to IGM clearance and scheduling, our import CRM team delivers with speed, transparency, and adaptability.
- Export Sea: Our structured export workflows cover FOB, EXW, and DDP shipments. We handle container booking, customs clearance, carrier coordination, and documentation to ensure smooth export lifecycles.
3. Rigorous Operational SOPs
Every team member at FML follows a precise, documented process — not just to comply with standards, but to exceed them. From quote to booking, from draft confirmation to final billing, each action is:
- Tracked through internal systems like Cargo Aim
- Backed by checklists, templates, and performance metrics
- Managed with cross-functional accountability
This creates consistency, prevents error, and instills trust in every transaction.
4. Client-Centric Communication
FML doesn’t leave clients guessing. Our teams update clients proactively through:
- Pre-alerts with HAWB/MAWB details, flight/vessel schedules, and cargo snapshots
- Daily follow-ups and exception reports
- Dedicated CRM executives for each shipment
Whether you’re dealing with a last-minute change or a customs hold-up, our team keeps you informed – always.
5. Global Network of Agents & Partners
Through long-standing relationships with overseas agents, FML accesses preferred carrier rates, priority space allocation, and hands-on local support across trade lanes — from Asia to Europe to the Americas
This gives our clients:
Peace of mind that someone is looking out for their cargo – globally
Faster bookings and transit options
Smoother last-mile coordination
6. Technology-Enabled Precision
We utilise purpose-built tools such as Cargo Aim, Excel trackers, and cloud-based communication platforms to ensure:
- Real-time visibility of shipment status
- Accurate documentation
- Scalable, repeatable results
Even as we work toward integrating a full ERP system, our current tech infrastructure supports high-volume operations with efficiency and clarity.
7. Flexible, Human-Centric Support
At FML, we don’t hide behind ticket systems. Our team picks up the phone, replies to WhatsApps, and schedules calls — even on weekends, when necessary. We operate on the principle that freight forwarding is a people business first.
From managers to documentation officers, every team member goes beyond job descriptions to solve problems creatively and respond fast.
8. Specialised Capabilities
- DDP, DDU & DAP Handling
- Sensitive Cargo & Documentation Management
- IGM/ASYCUDA Resolution
- High-volume Invoice Management (e.g., Paxar, Square, Urmi customers)
- Saturday and Sunday Shift Coverage for Urgent Shipments
- Export-compliant documentation for the USA, EU, Japan, and more
Our deep sectoral knowledge across garments, electronics, raw materials, and industrial equipment makes FML the right choice for demanding industries.
Partner with FML – Where Service Meets Strategy
Choosing FML means choosing peace of mind. Whether you’re shipping a small consignment or coordinating a multi-container export project, we bring the diligence, reach, and responsiveness your business needs to succeed.
📍 Based in Dhaka, serving the world.
📞 Need help with your next shipment? Contact us today at fml@fml-bd.com